Support
Find answers to common questions about mentorship on Doppel, or reach our support team directly.
[email protected]Help center
Doppel is invite-first. Use a single-use invitation link sent to your verified email to create your account and complete onboarding. If you do not have an invitation yet, you can request access; signing in by itself does not create a Doppel membership.
If you're a mentee, head to Connections to browse mentor profiles. You can search by skills, industry, and interests, review each profile, and send a connection request when the fit feels right.
Mentors can use Connections to review and respond to incoming requests, as well as connect with other mentors through the directory.
Found someone who feels like the right fit? Click Request Connection on their profile. You can add a short note about why you'd like to connect — it's optional, but a little context goes a long way. Hit submit and you're done.
Yes — go for it. You can send connection requests to as many mentors as you like. Cast a wide net and see who resonates.
It's not personal — mentors decline when they're at capacity or sense the fit isn't quite right. If that happens, you can reach out to another mentor, refine your profile to better reflect your goals, or try the same mentor again after 90 days. Once a request is declined, there is a 90-day cooldown before you can reach out to that mentor again.
Once you're matched, go to the Chat section, select your match, and start the conversation. You'll see an indicator when there are unread messages waiting for you. Everything you share stays private between the two of you.
Yes. Doppel has a built-in Calendar that shows your scheduled mentorship sessions and a Sessions workspace for booking and preparing for them. Doppel does not currently send its own email or push reminders.
Open Sessions or Calendar, choose Schedule Session, then select an active connection, a saved available time, and a topic. Doppel creates the session record for both people and uses its private Daily video room when it's time to meet.
Yes. Use the session workspace and Notes & Tasks to capture takeaways and action items. Session notes, agendas, and tasks are shared mentorship material, visible to the people in that match.
Head to your Dashboard and add a goal with a clear title and optional details. You can edit it, mark it complete, or archive it, then use it as a talking point in your mentorship sessions.
Circles are community spaces where mentors, mentees, and peers connect around shared interests and career stages. Approved open Circles can be joined immediately; once you've joined, you can read, start, and reply to discussions. If you want to propose a new Circle, Doppel Operations reviews it before it is published.
Doppel AI can help with career questions, session preparation, follow-up, goal planning, networking, and note drafts using the context you choose to provide. When a live AI provider is unavailable, Doppel labels the response as a preview rather than presenting it as a live answer.
Doppel uses authenticated, role-aware access to protect product data. Messages, session notes, agendas, and tasks are limited to the people in the relevant mentorship match; profile images are stored privately and served through time-limited access. Do not add passwords or payment details to Doppel.
Use Help & safety while signed in to report harassment, discrimination, spam, or anything that does not feel right. The Doppel team can review the report and follow up using your account email. For an immediate emergency, contact local emergency services first.
For product support or a safety concern, use Help & safety while signed in so the team has the context needed to follow up. You can also email [email protected].
